ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. It provides a cohesive set of Service Support and Service Delivery practices drawn from the best practices of public and private sectors internationally.
To transform IT Service management consultancy Service in India to provide significant benefits to organization
To introduce more rigorous control of testing and system changes
To enable a more predictable infrastructure
To improve consultation with IT groups within the organization
To introduce seamless end-to-end documented IT Consulting Services
To have consistent IT service management processes across the organization
To enable consistent logging of incidents and requests
Know About IT Service Management
Establish consistent processes, based on best practice, that will enable IT to deliver customer service requirements
Use a common vocabulary, common design, automation and tools to support processes. Process drives tool selection and tool enables process
Focus on people and organisational development to make change acceptable - covering behavioural change, skills development, governance, individual & team metrics and reward
Drive continuous improvement through measurement
Increased responsiveness to requests and problems
Availability and stability of IT services
Improved skill and productivity of IT resources
Reduced cost of IT Service Delivery